Frequently Asked Questions

DO I NEED A SPECIAL RAZOR TO USE MY PERFECT GOATEE?

No, you can use any type of razor. It can be used with shaving cream and razor, electric razor or beard trimmer. 

CAN I USE SHAVING CREAM WITH MY PERFECT GOATEE?

Yes, My Perfect Goatee was designed to be used with shaving cream and water.

HOW DO I ADJUST THE TEMPLATE?

When adjusting the template, there are several steps to take. In order to adjust the guides wider, each silver roller needs to be turned a little each time to adjust. Start with the bottom roller, make 1/8 to 1/4 turn and stop, move to middle roller and do the same, then do the same to the top roller. Repeat these steps until the template is adjusted to your preferred width.  Once at the desired width, you can adjust one roller to get a different shape. 

WHAT IS THE WIDEST ADJUSTMENT FOR THE WIDTH OF MY PERFECT GOATEE?

The widest adjustment for the width of My Perfect Goatee is 3.8 inches or 96 mm.

HOW LONG DOES IT TAKE TO SHAVE WITH MY PERFECT GOATEE?

It will take no longer than your normal shaving time, and very likely much faster since it provides a pattern to shave around. It will eliminate the “free hand” mistakes that are sometimes made, causing an unsightly goatee.

DO I HAVE TO TRIM MY GOATEE IN ORDER TO USE MY PERFECT GOATEE?

You do not have to trim at all. If you do trim, however, trim your goatee to the preferred length first and then use the template.  The first time you use the product it is better to use a beard trimmer to get facial hair shorter.  If using the My Perfect Goatee Beard Trimmer use setting 1 to get the best length.  This is a 3 mm guard. 

WHAT IS MY PERFECT GOATEE MADE OF?

My Perfect Goatee is primarily made of an ABS durable plastic for long lasting usage. The mouthpiece is made of food grade plastic so that it is safe to be placed in your mouth. My Perfect Goatee also has chrome plated turnbuckles with screws to hold them securely in place.

WHY DO I HAVE A THIN LINE OF GOATEE STICKING OUT OF THE TEMPLATE AFTER I HAVE SHAVED?

This issue has to do with the way most razors are designed. Razors have about an 1/8th gap from where the razor blade holder ends and where the actual blade begins. This is not a problem, as it is consistent on both sides of the razor, therefore keeping the goatee even on both sides.

HOW DO I CLEAN MY PERFECT GOATEE?

My Perfect Goatee is made of durable plastic and can be cleaned with hot water.  It can also be put in the dishwasher.  Do not boil the product. 

HOW LONG DOES IT TAKE TO SHAVE WITH MY PERFECT GOATEE?

The first few times you shave with My Perfect Goatee it might take a few minutes longer than normal until you get the feel for using this new product. After that, it will greatly decrease your shaving time, as the template provides a pattern to shave around your goatee. It will eliminate the “free hand” mistakes that are sometimes made, causing an unsightly goatee.

WHAT IS YOUR RETURN POLICY?
  • If you purchased any My Perfect Goatee branded product and are not satisfied, please contact us for a refund. We will refund 100% of the purchase price of all My Perfect Goatee branded products. This does not include any shipping fees. Return shipping charges are paid by buyer.
  • Refunds are processed back to the credit card or PayPal account that was originally used for purchase.
  • The buyer should contact us within 30 days after receiving the product if they want to make a return. Please send an email to scott@myperfectgoatee.com
  • Please note that this return policy only applies to My Perfect Goatee branded products.
  • All sales on non-My Perfect Goatee products are final.
HOW LONG DO INTERNATIONAL SHIPMENTS TAKE TO ARRIVE?

We process all orders either the day the order was placed or the next business day (Monday-Saturday). There are three main shipping options for international orders. "First Class Mail International" is the least expensive and the most common. Please allow 4-6 weeks for delivery. "Priority Mail International" is the second fastest and takes around 6-10 business days to arrive. The third option is UPS Worldwide Expedited and is the most expensive and takes 1-3 business days. None of the delivery times above are guaranteed, but are a guideline given by the USPS or UPS.

WHERE IS MY INTERNATIONAL ORDER?

"First Class Mail International" orders can take 4-6 weeks for delivery, but after week 5, there are two places that need to be checked for your package. These suggestions are based on actual experiences of other customers with delayed international packages. The first place to check is your local post office. Many times this is where the package will be held for pickup. The second place to check is your local customs office. Sometimes the customs office may have a question about your package or there may be a customs fee due. Please know that most packages do not have any issues, but if you still have not been able to locate your package after making contact with these two places, please e-mail scott@myperfectgoatee.com and we will discuss the next steps to be taken to help find your order.

MY INTERNATIONAL TRACKING NUMBER SAYS MY PACKAGE IS STILL IN THE U.S.  IS MY PACKAGE LOST?

When an international package is shipped using the United States Postal Service (USPS), there is a custom's claim number that will be e-mailed to the customer. This number can be used to track your order until it leaves the U.S. Once it leaves the U.S., the package will pass through several different countries which may not have the same tracking system as the USPS and will therefore show only the last US state where the package was scanned. We have chosen to use the USPS as our shipping carrier because they are reliable and their costs are very reasonable. Please see "Where is my international order" in the FAQ section for more details if a package is lost.