Frequently Asked Questions

NEED HELP? 
Please email scott@myperfectgoatee.com so that we can get your concern addressed and resolved.  
SHIPPING POLICY: No international shipping.  Ships free in U.S. within 2-3 business days.
DO I NEED A SPECIAL RAZOR TO USE MY PERFECT GOATEE?

No, you can use any type of razor. It can be used with shaving cream and razor, electric razor or beard trimmer.  

CAN I USE SHAVING CREAM WITH MY PERFECT GOATEE?

Yes, My Perfect Goatee was designed to be used with shaving cream and water.

HOW DO I ADJUST THE TEMPLATE?

When adjusting the template, there are several steps to take. In order to adjust the guides wider, each silver roller needs to be turned a little each time to adjust. Start with the bottom roller, make 1/8 to 1/4 turn and stop, move to middle roller and do the same, then do the same to the top roller. Repeat these steps until the template is adjusted to your preferred width.  Once at the desired width, you can adjust one roller to get a different shape. 

WHAT IS THE WIDEST ADJUSTMENT FOR THE WIDTH OF MY PERFECT GOATEE?

The widest adjustment for the width of My Perfect Goatee is 3.8 inches or 96 mm.

HOW LONG DOES IT TAKE TO SHAVE WITH MY PERFECT GOATEE?

It will take no longer than your normal shaving time, and very likely much faster since it provides a pattern to shave around. It will eliminate the “free hand” mistakes that are sometimes made, causing an unsightly goatee.

DO I HAVE TO TRIM MY GOATEE IN ORDER TO USE MY PERFECT GOATEE?

You do not have to trim at all. If you do trim, however, trim your goatee to the preferred length first and then use the template.  The first time you use the product it is better to use a beard trimmer to get facial hair shorter.  If using the My Perfect Goatee Beard Trimmer use setting 1 to get the best length.  This is a 3 mm guard. 

WHAT IS MY PERFECT GOATEE MADE OF?

My Perfect Goatee is primarily made of an ABS durable plastic for long lasting usage. The mouthpiece is made of food grade plastic so that it is safe to be placed in your mouth. My Perfect Goatee also has chrome plated turnbuckles with screws to hold them securely in place.

WHY DO I HAVE A THIN LINE OF GOATEE STICKING OUT OF THE TEMPLATE AFTER I HAVE SHAVED?

This issue has to do with the way most razors are designed. Razors have about an 1/8th gap from where the razor blade holder ends and where the actual blade begins. This is not a problem, as it is consistent on both sides of the razor, therefore keeping the goatee even on both sides.

HOW DO I CLEAN MY PERFECT GOATEE?

My Perfect Goatee is made of durable plastic and can be cleaned with hot water.  It can also be put in the dishwasher.  Do not boil the product. 

HOW LONG DOES IT TAKE TO SHAVE WITH MY PERFECT GOATEE?

The first few times you shave with My Perfect Goatee it might take a few minutes longer than normal until you get the feel for using this new product. After that, it will greatly decrease your shaving time, as the template provides a pattern to shave around your goatee. It will eliminate the “free hand” mistakes that are sometimes made, causing an unsightly goatee.

WHAT IS YOUR RETURN POLICY? (US Customers) 
  • If you purchased any My Perfect Goatee branded product and are not satisfied, please contact us for a refund. We will refund 100% of the purchase price of all My Perfect Goatee branded products and also pay for the return shipping cost.  Please contact us and we will send a postage paid return label to use.  We have a total risk-free purchase policy.  Please order with confidence knowing that you will not be out anything if you return our products (US Customers only).  International customers, please email so we can find the best solution for your return.  
  • Refunds are processed back to the credit card or PayPal account that was originally used for purchase.
  • The buyer should contact us within 30 days after receiving the product if they want to make a return. If after 30 days, please contact us so that we can better understand the situation.  Please send an email to scott@myperfectgoatee.com
  • Please note that this return policy only applies to My Perfect Goatee branded products.
  • All sales on non-My Perfect Goatee products are final.